Actual Phone Call...
I tell him we deal with Ford/Lincoln/Mercury and we've never had any Aleros around here.
He says "Oh, so you only handle Ford Lincoln Mercury, Oooohhhh, okay..." There's a very slight pause, and then he says, "Do you have a hood for a 99 Dodge Durango?"
Now I'm the one who's puzzled. "No, we handle Ford parts." Maybe I should've said it slower.
I'm betting he's the same guy who waited in line in front of The Apple Store for two hours holding that broken agitator out of his washing machine and wondering why everybody around there was lookin' at him funny.